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Person-Centered Practices & Cultural Considerations - Shared screen with speaker view
Susan Crow
43:36
Our two ASL interpreters have been spotlighted. To view them you may need to expand your video screen. There should be a box with at least one video, and if you scroll over the top left or right you can change views to your preferences.
Susan Crow
44:10
The slides, along with the recording, will be posted here to the DDS website: https://www.dds.ca.gov/initiatives/cms-hcbs-regulations/training-information/
Bob Sattler
50:54
The slides will be available after the completion of the training
Bob Sattler
53:06
In view options (next to the green bar up top) you will want to select gallery view and side by side view. You can then move the bar between the slide and webcams to expand the number of webcams you are able to see
Bob Sattler
54:49
Sorry, that just tapped out my knowledge of zoom
Susan Crow
56:13
When sending messages in the chat in response to training questions or prompts, please make sure to send to all panelists and attendees.
Genesis Valles
59:51
Got it. Thank you.
Catherine Magbual
01:00:24
thank you
Susan Crow
01:10:07
All attendees will receive a follow up email tomorrow, this can serve as your confirmation of attendance.
joann silva
01:10:29
Thank you
Katherine Gurney
01:10:32
Thank you.
Catherine Magbual
01:10:59
Thank you.
julio galvez
01:11:07
Thank you.
William Hess
01:11:15
Thank you
Reza Saeed
01:11:32
Thank you
Maria Ines Leano
01:11:40
Thank you
Paula Abramowitz
01:12:06
thank you
Jodie Schmid
01:16:01
It was not pleasant at all.
julio galvez
01:16:19
Nervous to be called on
William Hess
01:16:29
The black board was a bit of an anachronism for my experience, which threw me off
vanessa peraza
01:16:37
nervous to be called.
Maria Ines Leano
01:16:39
Panic
Jodie Schmid
01:16:41
Yep
Golee Lor
01:16:43
yes
Phillip Piece
01:16:46
YES
jacqueline Allaire
01:16:46
nervous
julio galvez
01:16:47
that consumed me in fear
William Hess
01:16:50
What can I do to fix it
Phillip Piece
01:16:52
anxiety
Michelle Cowdry
01:16:52
Nerve wrecking, and panicked
Jodie Schmid
01:17:01
That is the goal
Tom Slatton
01:17:08
Im ready
Golee Lor
01:17:08
relaxed
Maria Ines Leano
01:17:08
Calmness
Phillip Piece
01:17:08
relaxed
vanessa peraza
01:17:16
relaxed
Paula Abramowitz
01:17:18
comfort
julio galvez
01:17:18
fluctuating emotions forsure
vanessa peraza
01:17:32
very quick
julio galvez
01:17:33
very quickly
Tom Slatton
01:17:33
instantly
Jodie Schmid
01:17:33
Quickly
William Hess
01:17:34
Kinda quickly?
jacqueline Allaire
01:17:35
seconds
Gerry Padilla
01:17:37
Expectations are instantaneous
Susan Crow
01:19:34
Just a reminder to all when sharing a comment in the chat to send it to "All panelists and attendees". This requires you to select from the dropdown a different option, the automatic is just to the panelists (those speaking). Thank you!
William Hess
01:25:40
Ive definitely heard that before
Golee Lor
01:25:41
indeed
Paula Abramowitz
01:28:47
on time
Gerry Padilla
01:28:57
I try not to expect more from others than what I want others to expect out of myself.
Catherine Magbual
01:29:14
arrive on time
Greg Anderson
01:29:32
AOT.
William Hess
01:29:56
I tend to worries about things, so I prefer things to be on time, but over the course of the pandemic I have become successful at arriving on time
William Hess
01:30:06
*less sucessful
Golee Lor
01:30:38
yes
Genesis Valles
01:30:42
yes
Jacob Locke
01:31:06
I was always told if you're not 15 minutes early then you're late. my wife is always running late.
Vanita Todker
01:31:20
Constantly late...lol
Greg Anderson
01:31:27
I tend to arrive early in the area—getting myself some coffee or reading a book before arriving at the destined place on time. that’s just me.
Jeddy
01:31:43
My grandfather was Swiss.
William Hess
01:31:52
I had a friend who was always about 1 hour late, I learned to budget it in when planning with him to avoid stress and conflict
Jeddy
01:32:04
Swiss are always on time
Jeddy
01:32:09
Best made watches
julio galvez
01:32:14
lol
Donna Perry
01:32:29
On time for work and late to parties
Golee Lor
01:32:30
yes
Edward Parker
01:32:31
I grow up if you on time you were later you should be 15min early
Golee Lor
01:33:01
house better be spotless
Michelle Cowdry
01:33:04
My house has to be spotless
Donna Perry
01:33:07
Better be clean
Golee Lor
01:33:10
LOL that's how we were taught
William Hess
01:33:18
I would be embarrassed if I didn’t pick up a bit
Jeddy
01:33:21
I never judge others when I visit, yet I always feel judged, for some reason
Vanita Todker
01:33:25
Food has to be offered lol
Jodie Schmid
01:33:30
yes food and drink
Golee Lor
01:33:33
always offered
Donna Perry
01:33:35
Offer food and water
Vanita Todker
01:33:36
and they better eat lol
Golee Lor
01:33:53
guest
Phillip Piece
01:33:57
guests always eats first
Vanita Todker
01:33:57
guest
Michelle Cowdry
01:33:58
Guest
William Hess
01:33:58
We both eat at same time
Jeddy
01:34:14
Right, in some cultures it is polite to eat everything on you plate, others it is polite to leave a little
Phillip Piece
01:34:21
I will not!
julio galvez
01:34:38
yes, I will.
Jodie Schmid
01:34:38
Oh no I am sure they are aware and don't need us to tell them
Donna Perry
01:34:39
Never!
Gerry Padilla
01:34:40
#8 has not occurred to me. No.
Vanita Todker
01:34:41
Yes lol...
Golee Lor
01:34:47
yes that is my family
Maria Ines Leano
01:34:48
Not at all
Golee Lor
01:34:49
LOL
William Hess
01:34:58
That seems rather rude to mention in my opinion, and I certainly wouldn’t feel comfortable discussing my weight or others weight
Golee Lor
01:35:02
me I care
Golee Lor
01:35:03
LOL
Jodie Schmid
01:35:14
I don't care
julio galvez
01:35:16
i don't care
Richard Holquin
01:35:17
don't care
Lily Abarca
01:35:20
It depends
Maria Ines Leano
01:35:21
Me no care
joann silva
01:35:23
i don't
vanessa peraza
01:35:25
2) C
Betchie Terrado
01:35:26
I do especially if I’m home
Michelle Cowdry
01:35:29
It depends what kids are running around lol
William Hess
01:35:31
I can’t stand zoom backgrounds, they obstruct who im speaking with at times so I prefer the natural background
Donna Perry
01:35:32
I don’t care
Gerry Padilla
01:35:33
I set up my Zoom in front of my book case so I'm regarded more seriously.
Lora Joy
01:35:35
I made a whole fake room for zoom calls
vanessa peraza
01:35:38
3) A
vanessa peraza
01:35:45
4)A
vanessa peraza
01:35:51
5)B
vanessa peraza
01:36:47
No zoom backgrounds for me
Nina Marquez
01:39:45
nina
Reva Guimont
01:40:24
My husband is from New Orleans and the same about Salads. They eat first the salad
William Hess
01:40:28
Wow I wouldn’t have thought of that, thats really interesting
William Hess
01:40:38
Thank you for sharing
Reva Guimont
01:41:00
Alwasys felt strange to me. so ingrained when to eat a salad.
Nina Marquez
01:48:03
nina
Gerry Padilla
01:51:21
Exactly: pretend to be dumb and ask questions that lead the person to the conclusion you're trying to reach. It didn't occur to me that you can cooperate with their family to guide people.
Betchie Terrado
01:59:20
This was one of my favorite exercise in the person centered training
Nina Marquez
02:01:04
NINA
FRONZALINE MESSERLI
02:01:18
You never know what has shaped a persons life
Jodie Schmid
02:02:10
That's great
Jennifer Giusti
02:02:57
Matching is 100% so important!
Nina Marquez
02:03:42
NINA
Nina Marquez
02:06:58
JAEN
Jodie Schmid
02:08:17
Sorry I missed the question
Donna Perry
02:08:19
Clear communication
Paula Abramowitz
02:08:27
bosses and PQL
vanessa peraza
02:08:44
communication is key
Keith Poznick
02:08:46
Being respectful to clients
William Hess
02:08:51
One support I find useful with my clients is learning some of their language, I have a mute client so I have learned some ASL to facilitate communication with them
FRONZALINE MESSERLI
02:08:52
Time
Nana Leatigaga
02:08:52
shared control
Michelle Cowdry
02:08:52
Understanding from all ends
Jodie Schmid
02:08:55
A Non-Judgement environment
Edward Parker
02:09:01
communicate and understanding
Sherrie Anderson
02:09:01
ask rather than assume
Gerry Padilla
02:09:02
Gently developing personal relationships
Victoria Fick
02:09:07
Not assuming you know what the other's experience is.
Reva Guimont
02:09:07
Support with technology. Help with problem solving
Grace Nerida
02:09:08
listen to their needs
Phillip Piece
02:09:08
openness
Genesis Valles
02:09:14
learning when to listen
Maria Ines Leano
02:09:14
Clear directions
Jennifer Giusti
02:09:17
Asking questions and listening. Sometimes the way you ask a question gets you a different answer and inquiring further.
Elizabeth De La Torre
02:09:21
asking questions
William Hess
02:09:21
Im not perfect at it but picking up their communication skill has done a lot to help me work with them
Tom Slatton
02:09:38
Building a relationship with individual
Phillip Piece
02:09:42
researching other cultures
Genesis Valles
02:09:51
being mindful of what they have to say
Anna Stevens
02:10:03
showing an interest in their interests
William Hess
02:10:04
Speaking with their support network to get more information and find different ways to better support the client
Reva Guimont
02:10:07
Time and space to reflect with others
Victoria Smithson
02:10:10
Not filling up space with my own voice when they are thinking
Sherrie Anderson
02:10:11
become respectfully curious
Gerry Padilla
02:10:12
Establish yourself as a resource (for assistance, guidance, etc)
Greg Anderson
02:10:14
+1
Mae Yang
02:10:16
Being an active listener
Jennifer Giusti
02:10:32
Providing choices. Some of the people I work with have never been exposed to choices sometimes so providing opportunity and choices and time for individuals to see how they feel about choices.
William Hess
02:10:48
Being present while working with client, devoting attention to them while you’re with them so you can do a better job.
Reza Saeed
02:10:50
Knowing their personality
Edward Parker
02:10:54
learning other people language or keys words I have found that to wk
jacqueline Allaire
02:11:09
being someone they can trust
aya sasaki
02:11:20
Following through with what you say are going to do. Building trust
Nana Leatigaga
02:11:30
being able to identify when to challenge for growth's sake and not overstep
Jennifer Giusti
02:11:35
Recognizing strengths
Betchie Terrado
02:11:47
Just asking people about preferanc
Victoria Smithson
02:11:58
Learning the different communications preferences, do they like eye contact, does smiling help or confuse
Paula Abramowitz
02:12:20
treat others with respect as you would prefer for yourself
William Hess
02:12:31
Patience.
Edward Parker
02:12:51
i have found out celebrating others culturalholiday
William Hess
02:13:21
Oh thats true, good point about being vulnerable
vanessa peraza
02:14:25
supportive and respect ones individuality
Nana Leatigaga
02:14:27
putting in as much as you ask of others; leading by example
William Hess
02:14:34
Definitely fostering a relationship with the client over time that allows for vulnerability
Gerry Padilla
02:15:05
I try not to essentialize people according to their personal features (like their religion, culture, their capacities, their ethnic group) --- although I don't know if it's helpful or sometimes unhelpful to dismiss people's demographic features (as relevant features to regard people by)
Nana Leatigaga
02:16:43
no growth in the comfort zone :)
Paula Abramowitz
02:18:03
open mind open heart willing to learn daily
Genesis Valles
02:20:50
yes, thank you very much!
Jeddy
02:21:01
very insightful
Jodie Schmid
02:21:02
Yes this was great and I just recently took a PCT course and I love these extra trainings to pull me in more
William Hess
02:21:02
I definitely learned some new ideas and hopefully I can integrate some of them into my work to better support clients!
Gerry Padilla
02:21:05
I understand how this information applies although I'm interested in the limitations. Is one able to take culture too seriously?
Catherine Magbual
02:21:05
`Yes thank you
Katherine Gurney
02:21:07
Thank you
Paula Abramowitz
02:21:07
greatjob thank you
Reva Guimont
02:21:08
You absolutely did. How you tied it in with the PCT concepts of discovery, curiousity and learning about our own biases. Thank you.
Alice Vartabedian
02:21:11
Thank you.
Adam Grabarek
02:21:18
Yes thank you very much for all the information!
Eloise Palisoc
02:21:22
Absolutely. Thank you
FRONZALINE MESSERLI
02:21:27
Great juob doint this in 2 hours
julio galvez
02:21:34
thank you! I look forward to reviewing the powerpoint as well
Jennifer Giusti
02:21:39
Thank you!
Gail Thompson
02:21:39
Excellent presentation! Thank you.
Porfirio Gutierrez
02:21:50
Thank You
Edward Parker
02:21:59
i learn a lot thank you
Genesis Valles
02:22:01
Information has been very helpful Thank you!
Grace Nerida
02:22:06
yes andt hank you so much. very helpful
Maria Ines Leano
02:22:07
Thank you! Very good points.
Elizabeth De La Torre
02:22:07
thank you
Michelle Cowdry
02:22:12
Thank you!
vanessa peraza
02:22:14
Thank you for this wonderful training.
Reza Saeed
02:22:17
Thank you
jacqueline Allaire
02:22:25
thank you for your time
Lesley Tejeda
02:22:33
Thank you!
Tom Slatton
02:22:40
Thank you for the presentation. Great information
Jeddy
02:23:02
Great job to our interpreters too!!
Richard Holquin
02:23:24
Thank you all!
MARGARET BERLANGA
02:23:25
Thank you for the presentation very well put together.
joann silva
02:24:09
Thank you guys!
FR-Fely
02:24:28
thank you for the great information
Tracy Hefferan
02:24:29
Thank you for providing this training and helping guide us to reflect on our current and future practices.
Elizabeth De La Torre
02:26:31
I'd like to in-service my staff on this training and want to know if I could download the slides and the points to present myself.
Susan Crow
02:27:45
A recording of this training will be posted here to the Department's website and can be shared with others, as desired: https://www.dds.ca.gov/initiatives/cms-hcbs-regulations/training-information/
Elizabeth De La Torre
02:27:57
thank you
Maria Ines Leano
02:28:05
Thank you
William Hess
02:29:25
Thank you for addressing my question, I really appreciate you taking your time to respond.
Susan Crow
02:30:24
There will be no certification, since we do not give credits for attending, but a confirmation of attendance will be sent tomorrow.
William Hess
02:31:09
The get to know me bag is a brilliant idea!
Susan Crow
02:31:10
The recording will include video, yes. Thank you everyone for your patience with any technical glitches.
Jodie Schmid
02:32:54
Thank you so much!
Gerry Padilla
02:32:56
Thank you, all!
Genesis Valles
02:33:01
thank you all!
Adam Grabarek
02:33:02
Thank you for everything!
Romualdo Umipig
02:33:06
THANK YOU VERY MUCH
Reza Saeed
02:33:06
Thank you
julio galvez
02:33:07
thank you
Elizabeth De La Torre
02:33:07
Thank you!
Victoria Smithson
02:33:09
Thank you!
lindsay franco
02:33:09
thank you!
William Hess
02:33:09
Thank you for sharing your knowledge and experiences!
Victoria Fick
02:33:10
Thank you, Danyetta et al!
Grace Nerida
02:33:11
thank you everyone
Maria Ines Leano
02:33:12
Tha am you All. Had a great time
Carlos Reyes III
02:33:17
Thank you