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Regional Center (RC) Measures Workgroup - Shared screen with speaker view
Amy Wall
23:47
Si alguien necesita interpretación en español, haga clic en el globo blanco en la parte inferior de la pantalla con la etiqueta "Interpretation." Luego haga clic en “Spanish” y seleccione "Mute original audio.”
Amy Wall
25:10
La presentación de hoy se publicará en el sitio web del DDS en: https://www.dds.ca.gov/initiative/stakeholder-events/
Amy Wall
26:23
Today’s materials are posted on the DDS website at: https://www.dds.ca.gov/initiative/stakeholder-events/
Marty Omoto
27:15
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Amy Wall
31:51
¿Comentarios? ¿Preguntas? Mande su correo electrónico a RCMeasures@dds.ca.gov
Amy Wall
32:28
Comments? Questions? Use the Q&A in Zoom or email RCMeasures@dds.ca.gov
Mark Melanson
35:15
A critical piece of the success of these measures is ensuring that people receiving services know what a good person centered plan is and what their rights are in the planning process. What to expect. Example: at a place and time of their choice & people surrounded by their own supporters.
ASL - Barry
35:42
I have to switch to my ipad, my computer is not running good. I will be only a minute.
Ernie Cruz
41:58
Response to Ken: Range is 75 to 468; average is 258.
Eva Casas Sarmiento
01:04:05
Because of limited resources and time, my experience with IPP meetings is they are rushed, time-limited and SCs are focused on gathering facts and data needed to fill in the various sections of template IPPs; that's why attaching to the IPP a separate truly, person-centered plan developed by the person served and their circle of support is critical.
Mark Melanson
01:05:17
Agreed Eva!
Diana Pastora Carson
01:08:13
1. The person is supported to meaningfully direct their planning process. 2. The person has been authorized to receive and uses services that reflect their plan, including entering the self determination program. 3. The person has service providers across systems and generic resources that are coordinated and integrated. 4. The person receives responses from their service coordinator and providers in a timely manner. 5. Goals and services are adjusted in a timely manner when the person’s needs change. 6. The person with complex needs or communication differences receives appropriate support to direct their planning.
Amy Wall
01:08:52
Email address: RCMeasures@dds.ca.gov
Marty Omoto
01:16:21
Its like that in Self Determination - but in the conventional system, we need to really work on making it possible to allow a person to access services that can be done remotely - and not just in the regional catchment area, and how can revising vendor policies to allow that flexibility
NickoleRenee Mensch
01:20:21
on what area that the vendor are willing to work in.
Marty Omoto
01:22:12
Like finding a product on Amazon
Marty Omoto
01:26:15
The idea of getting more specific information (data) on a specific need or service located in a specific geographic area has been the focus by different groups over the years , even before there were apps, to come up with a list of services, or a list of specific type of workers, etc. Apps are out there now that do a similar function for other things.
Eva Casas Sarmiento
01:31:20
Agree that more than just list of vendors or number of vendors is needed; Info needed about providers: not just a report with list of vendors and number of vendors; its more like a directory of providers with descriptions of capacity (wait lists?), criteria for accepting, staffing qualifications, reviews/star ratings from persons served and family members. Billing practices.
Kavita, PRAGNYA.org
01:32:11
One thing that needs to be addressed is the "Quality of Service" being provided by Vendors, and to simplify the vendorization process for new, culturally diverse vendors. Is there any focus on how the Self Determination program is introduced to families and individuals by the Service Coordinators ? This ought to be shared as a route for families/ self advocates to pursue right at the very beginning.
Diana Pastora Carson
01:32:27
Yes, Kathy!!
Mark Melanson
01:33:30
Language access for each vendor/service is also critical information to people seeking a provider/service.
Mark Melanson
01:37:18
Yes, thank you Mary Lou.
Harry Bruell
01:43:19
A comment on this page: to me, the most important parts are the family satisfaction (with choice of vendors and length of time to receive an authorization). I would think that, on the top row, the satisfaction measure should also go into the "2026 and beyond" box.
NickoleRenee Mensch
01:47:32
yes I have heard that to become vendors that it is a long and henderence process
NickoleRenee Mensch
01:48:49
and sometimes the vendor gives up
Kavita, PRAGNYA.org
01:51:01
exactly Diana. Even if services are authorized, Vendors are unable to provide services due to inadequate or poor staffing or lack of service delivery standards being monitored. How can we tie in Service Coordination with SErvice Delivery of Vendors or reporting on SErvice delivery of vendors?
Harry Bruell
01:57:09
I really like how the Service Coordinator Competency measures are structured: three years of working towards adopting the measures (outputs) and then a final on-going measure based on family and individual satisfaction (outcome).
Amy Wall
01:59:12
Translation from the Q&A - Lulu A 2:34 PM:What is the job that the coordinators do? Why do they all say, “we don't do that”. If they go to an IEP, they say we can't advocate, we can't talk, what is the reason I invited my coordinator to a meeting?They don't have access if we ask for a list of service providers, they don't have access to write a letter to send to the department of social services, to find a vendor from another regional center, if there isn't one in ours. They can’t make notes that we ask them to note.
Diana Pastora Carson
02:00:01
Again, the concern is: training is not an outcome. Standardizing processes are not outcomes.
Roy Schutzengel
02:00:16
Agree with Harry - but would like to see a higher target than 70 satisfaction in the final year. Why not shoot for 90%?
Diana Pastora Carson
02:06:48
CIE and PIPS?
Marty Omoto
02:07:33
Competitive Integrated Employment (CIE) and Paid Internship Program (PIP)
Diana Pastora Carson
02:08:00
Thx, Marty!
Mary Lou Bourne
02:10:08
Apologies for the acronyms Diana!
Eva Casas Sarmiento
02:12:44
On service coordinator competency: I agree with Diana that training is not an outcome. I'd like to see a measure of service coordinator competency be linked to the amount of generic resources SCs secured for RC clients - too many persons served and family members report their SCs "attend" IEPs and court hearings and IHSS assessments but do not meaningfully participate or advocate in those settings. SCs getting training on generic resources is only helpful if they actually turn around and use that training to secure services for clients and families.
Beth Burt
02:14:38
We also need to look at those in college and I agree the comment in the Q&A - self-employed, and agree with Harry hours, $, satisfaction
Nancy Bargmann
02:15:55
need to step away for a few min... So appreciate this discussion and all the input.
Mark Melanson
02:16:02
Agree Eva, add housing to that list.
Diana Pastora Carson
02:18:18
Not sure I’m understanding this one. Not a fan of the color coded scorecard within the regional center system. It’s not like families can leave to go to a different regional center in order to find employment. I don’t understand why we are incentivizing public reporting as opposed to the actual number of people employed?
Mark Melanson
02:21:18
Agree Marty. We need to start somewhere and course correct along they way to ensure outcomes directly impact people receiving services in achieving their chosen ways of life.
Kavita, PRAGNYA.org
02:22:57
I am just going to suggest something to measure. While it is important to prepare and support our individuals for employment, it is crucial for employers to be trained or incentivized to hire our neurodiverse individuals. How many employers are hiring and retaining our employees ?
Kavita, PRAGNYA.org
02:23:11
is there employer support provided to support our individuals ?
Diana Pastora Carson
02:23:57
Agree with Kavita. Great points!
Eva Casas Sarmiento
02:28:58
For SDP measures: Important to get input from participants in SDP as well as those who are not.
Kavita, PRAGNYA.org
02:32:58
Would it be possible for some of this workgroup to be part of the SDP MEasures workgroup ? I would particularly be interested since my child is in her secondyear of SDP and I am a PCP / IF myself